Jessica Serene ResendezTransition to Technology - Customer Relationship Management Platform AdministrationIssued on March 27, 2025https://verify.calbright.org/01e78ee2-64fe-4dfb-825b-56e9d4326b7dAjita Talwalker Menon President & CEODr. Shannon McCarty Vice President for Learning and InstructionThe California Online Community College District certifies thathas satisfactorily completed the requirements for a Certificate of Competency in
Jessica Serene Resendez
Transition to Technology - Customer Relationship Management Platform Administration
Issued on March 27, 2025
https://verify.calbright.org/01e78ee2-64fe-4dfb-825b-56e9d4326b7d
Ajita Talwalker Menon
President & CEO
Dr. Shannon McCarty
Vice President for Learning and Instruction
The California Online Community College District certifies that
has satisfactorily completed the requirements for a Certificate of Competency in
Transition to Technology - Customer Relationship Management Platform Administration
Jessica Serene Resendez
Graduates from the Transition to Technology: Customer Relationship Management Platform Administration program have mastered how to use, configure, monitor, customize, and secure a CRM platform. Graduates have an in-depth understanding of the components and processes involved in customizing and administering a CRM. In addition, graduates utilize best practices for working in a distributed team while demonstrating effective communication skills for workplace interaction.
Skills / Knowledge
- Salesforce
- CRM
- Ethics
- Logic
- Problem Solving
- Customer Service
- IT Troubleshooting Techniques
- Technical Support
- Data Management
- Cloud Integration
- Cloud Computing
- Data Security
- Automation
Issued on
March 27, 2025
Expires on
Does not expire