- Joseph LaCount BowmanIntroduction to Information Technology Support (A+)Issued on April 18, 2023https://verify.calbright.org/9fc8ae11-0ae4-4785-b59b-58031d705230Ajita Talwalker Menon President & CEODr. Shannon McCarty Vice President for Learning and InstructionThe California Online Community College District certifies thathas satisfactorily completed the requirements for a Certificate of Competency in

Joseph LaCount Bowman
Introduction to Information Technology Support (A+)
Issued on April 18, 2023
https://verify.calbright.org/9fc8ae11-0ae4-4785-b59b-58031d705230
Ajita Talwalker Menon
President & CEO
Dr. Shannon McCarty
Vice President for Learning and Instruction
The California Online Community College District certifies that
has satisfactorily completed the requirements for a Certificate of Competency in
Joseph LaCount Bowman
Graduates of the Introduction to Information Technology Support (A+) program have mastered entry level competencies which include hardware, operating systems, software, mobile devices, basic networking, basic security, operational procedures, printers, and troubleshooting. Graduates have a working familiarity with the concepts of documentation, safety procedures, and Small Office/Home Office (SOHO) technologies. Graduates understand how to assemble components based on customer requirements, and have mastered the installation, configuration, and maintenance of PCs and Mobile devices. Graduates have mastered application of troubleshooting methodology and provisioning of appropriate customer support, basics of scripting, virtualization, desktop imaging, and deployment, as well as basic cloud technology and deployment.
Skills / Knowledge
- Ethics
- Logic
- Problem Solving
- Written Communication
- Customer Support
- IT Troubleshooting Techniques
- Technical Support
- Basic Networking
- Cloud Computing
- IT Support
Issued on
April 18, 2023
Expires on
Does not expire