Matthew Alan RivaldiTransition to Technology - Customer Relationship Management Platform AdministrationIssued on June 24, 2022https://verify.calbright.org/b663d875-1e5d-446e-8828-69fdf8365badAjita Talwalker Menon President & CEODr. Shannon McCarty Vice President for Learning and InstructionThe California Online Community College District certifies thathas satisfactorily completed the requirements for a Certificate of Competency in
Matthew Alan Rivaldi
Transition to Technology - Customer Relationship Management Platform Administration
Issued on June 24, 2022
https://verify.calbright.org/b663d875-1e5d-446e-8828-69fdf8365bad
Ajita Talwalker Menon
President & CEO
Dr. Shannon McCarty
Vice President for Learning and Instruction
The California Online Community College District certifies that
has satisfactorily completed the requirements for a Certificate of Competency in
Transition to Technology - Customer Relationship Management Platform Administration
Matthew Alan Rivaldi
Graduates from the Transition to Technology: Customer Relationship Management Platform Administration program have mastered how to use, configure, monitor, customize, and secure a CRM platform. Graduates have an in-depth understanding of the components and processes involved in customizing and administering a CRM. In addition, graduates utilize best practices for working in a distributed team while demonstrating effective communication skills for workplace interaction.
Skills / Knowledge
- Salesforce
- CRM
- Ethics
- Logic
- Problem Solving
- Customer Service
- IT Troubleshooting Techniques
- Technical Support
- Data Management
- Cloud Integration
- Cloud Computing
- Data Security
- Automation
Issued on
June 24, 2022
Expires on
Does not expire