Jocelyn Karina Orellana MelendezTransition to Technology - Customer Relationship Management Platform AdministrationIssued on September 11, 2024https://verify.calbright.org/c2bd6111-b2bb-408c-8b92-dd6ad6a4ec6aAjita Talwalker Menon President & CEODr. Shannon McCarty Vice President for Learning and InstructionThe California Online Community College District certifies thathas satisfactorily completed the requirements for a Certificate of Competency in
Jocelyn Karina Orellana Melendez
Transition to Technology - Customer Relationship Management Platform Administration
Issued on September 11, 2024
https://verify.calbright.org/c2bd6111-b2bb-408c-8b92-dd6ad6a4ec6a
Ajita Talwalker Menon
President & CEO
Dr. Shannon McCarty
Vice President for Learning and Instruction
The California Online Community College District certifies that
has satisfactorily completed the requirements for a Certificate of Competency in
Transition to Technology - Customer Relationship Management Platform Administration
Jocelyn Karina Orellana Melendez
Graduates from the Transition to Technology: Customer Relationship Management Platform Administration program have mastered how to use, configure, monitor, customize, and secure a CRM platform. Graduates have an in-depth understanding of the components and processes involved in customizing and administering a CRM. In addition, graduates utilize best practices for working in a distributed team while demonstrating effective communication skills for workplace interaction.
Skills / Knowledge
- Salesforce
- CRM
- Ethics
- Logic
- Problem Solving
- Customer Service
- IT Troubleshooting Techniques
- Technical Support
- Data Management
- Cloud Integration
- Cloud Computing
- Data Security
- Automation
Issued on
September 11, 2024
Expires on
Does not expire