The California Online Community College District certifies thatNarmada Thummalahas satisfactorily completed the requirements for a Certificate of Competency inTransition to Technology - Customer Relationship Management Platform AdministrationIssued on April 8, 2023Ajita Talwalker Menon President & CEODr. Shannon McCarty Vice President for Learning and Instructionhttps://verify.calbright.org/ccb24c89-84cd-459b-a442-ea24a479b63e
The California Online Community College District certifies that
Narmada Thummala
has satisfactorily completed the requirements for a Certificate of Competency in
Transition to Technology - Customer Relationship Management Platform Administration
Issued on April 8, 2023
Ajita Talwalker Menon
President & CEO
Dr. Shannon McCarty
Vice President for Learning and Instruction
https://verify.calbright.org/ccb24c89-84cd-459b-a442-ea24a479b63e
Transition to Technology - Customer Relationship Management Platform Administration
Narmada Thummala
Graduates from the Transition to Technology: Customer Relationship Management Platform Administration program have mastered how to use, configure, monitor, customize, and secure a CRM platform. Graduates have an in-depth understanding of the components and processes involved in customizing and administering a CRM. In addition, graduates utilize best practices for working in a distributed team while demonstrating effective communication skills for workplace interaction.
Skills / Knowledge
- Salesforce
- CRM
- Ethics
- Logic
- Problem Solving
- Customer Service
- IT Troubleshooting Techniques
- Technical Support
- Data Management
- Cloud Integration
- Cloud Computing
- Data Security
- Automation
Issued on
April 8, 2023
Expires on
Does not expire