Introduction to Information Technology Support (A+)

Graduates of the Introduction to Information Technology Support (A+) program have mastered entry level competencies which include hardware, operating systems, software, mobile devices, basic networking, basic security, operational procedures, printers, and troubleshooting. Graduates have a working familiarity with the concepts of documentation, safety procedures, and Small Office/Home Office (SOHO) technologies. Graduates understand how to assemble components based on customer requirements, and have mastered the installation, configuration, and maintenance of PCs and Mobile devices. Graduates have mastered application of troubleshooting methodology and provisioning of appropriate customer support, basics of scripting, virtualization, desktop imaging, and deployment, as well as basic cloud technology and deployment.